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Top Rated Product
BillPay

Product Reviews

BillPay

Pay your bills and move your money how you want to with free Online Bill Pay.

Average Customer Rating: 4.274 out of 5 4.3 out of 5
453 of 533 (85%) customers would recommend this product to a friend.
Product Details

Customer Reviews for BillPay

FEATURED REVIEW FEATURED REVIEW
Time well spent Date: 03/06/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: LynnC
Location: Las Vegas
Online Banking since: 2008
Customer since: 1994
Using Bill Pay has helped with payments arriving on time. The best part is seeing the pending due totals after entering the payment pay by dates and knowing exactly how much has been, or will, be subtracted from my account,I love it!
85 of 98 people found this review helpful.

Review 2 for BillPay

billpay Date: 02/26/09
Overall rating: 2 out of 5 2 out of 5
Customer benefit: 3 out of 5 3 out of 5
Ease of use: 1 out of 5 1 out of 5
Bill Pay choices: 3 out of 5 3 out of 5
Recommended: No
Customer: gurl22

I think that when you select pay bill on the left that the total bill should carry over to the page where you type in the amount you want to pay. Also, I would like it to tell me after that the amount I paid has been deducted. I am confused by the way things are shown on my credit card summary. I can't tell which is the amount spent or left over or what is shown. Confusing. This could be much easier.

Review 3 for BillPay

Only one thing is missing Date: 12/15/08
Overall rating: 4 out of 5 4 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 4 out of 5 4 out of 5
Bill Pay choices: 4 out of 5 4 out of 5
Recommended: Yes
Customer: lacarlota
Location: San Antonio, TX
Online Banking since: Prior to 1997
Customer since: 1980
Bank of America employee: No
I would like a tool to manage my online bill pay. I would like to sort by categories how I spend my money. I already have it with my credit card.

Review 4 for BillPay

changing bill pay account Date: 09/13/08
Overall rating: 1 out of 5 1 out of 5
Recommended: No
Customer: robertca
Location: california
Online Banking since: 2004
Bank of America employee: No
i am completely frustrated right now with bofa online bill pay.

it's not at all clear why i can only pay online bills from one account (which i am now closing) and not fro my other accounts. the online chat feature did not work when i tried to use it. in the product demo there is a link that says 'change' to be able to change the account used to pay bills. it doesn't appear for my account.

either i am missing something basic, or bofa's site design is really very poor. someone please let me know if i am doing something wrong.

Review 5 for BillPay

This is awful Date: 08/29/08
Overall rating: 1 out of 5 1 out of 5
Customer benefit: 1 out of 5 1 out of 5
Ease of use: 1 out of 5 1 out of 5
Bill Pay choices: 1 out of 5 1 out of 5
Recommended: No
Customer: 389237589347

There is no way to pay a BOA credit card from an outside account if you open a BOA checking account.
2 of 4 people found this review helpful.

Review 6 for BillPay

LOVE IT LOVE IT! Date: 08/28/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: reen
Location: Atlanta, GA
Online Banking since: 2003
Customer since: 2003
Bank of America employee: No
I pay 90% of my bills with the Bill Pay! Great service!!

Review 7 for BillPay

I don't write checks Date: 08/14/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: coexist
Location: Delaware
Online Banking since: 2002
Customer since: 1997
Bank of America employee: No
The online bill pay is an awesome product. It convenient and very easy to set up and use. The only time I write a check is if I need to pay someone right away and don't have cash on me, such as for doctor appointments.

Review 8 for BillPay

I will never go back to writing checks! Date: 08/11/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: MrsCajun
Location: Grand Prairie, TX
Online Banking since: Prior to 1997
Customer since: 1995
Bank of America employee: No
I'd love to have some sort options after confirming the payments, but other than that, it's perfect. I've seen a few competitors' versions of bill pay and they don't even come close to being as easy and useful. Nobody does this better than BofA!
1 of 1 people found this review helpful.

Review 9 for BillPay

Bill Paying the Easy Way Date: 08/05/08
Overall rating: 4 out of 5 4 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: bighopes
Location: Cupertino, CA
Online Banking since: 2000
Customer since: 1970
Bank of America employee: No
It is very easy to pay and schedule your bills. When I get my bills I try to schedule them as soon as possible so I don't lose the bills. The ability to schedule your bills is very handy when you are going on vacation. I have several bills being sent electronically and I enjoy that. I haven't had any credit card statements sent electronically yet because I am not sure of the security. I need to check the secuity level out but not exactly sure how I am going to do this.
Recently though, the amount of text on each bill selection has increased so that the display is too busy. It is still easy to pay the bills but I think the display needs to be cleaned up a little.
1 of 1 people found this review helpful.

Review 10 for BillPay

Easy way to pay Date: 08/05/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: boacustomer
Location: ME
Online Banking since: 2004
Customer since: 1997
Bank of America employee: No
Fabulous service. Easy way to pay all my bills at one site. Can even schedule them out a month ahead - safe and easy! No stamps to buy!
1 of 1 people found this review helpful.

Review 11 for BillPay

I love online bill pay! Date: 08/02/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: kathy
Location: NC
Online Banking since: 2003
Customer since: 1982
Bank of America employee: No
The system is easy, fast, and fool proof. I am not very computer savy and thought I had aged out of high tech, but I went to the bank and they set up the account for me in a few minutes. I mastered it immediately and have such a feeling of satisfaction every month withen I get the bills done in minutes.
1 of 1 people found this review helpful.

Review 12 for BillPay

Save money on stamps! Date: 08/01/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: SilverStreak
Location: Murfreesborto, TN
Online Banking since: Prior to 1997
Customer since: 1992
Bank of America employee: No
On line bill pay has so simplified my life. It is so easy to use and saves the price of a stamp. When traveling, I can set up all the payments before I leave, or while on the road, I can access from anywhere and take care of a payment. Bank of America has done a great job in working with the vairous companies for providing addresses, it makes it almost effortless. Great job B of A!
1 of 2 people found this review helpful.

Review 13 for BillPay

Easy Date: 07/30/08
Overall rating: 1 out of 5 1 out of 5
Customer benefit: 1 out of 5 1 out of 5
Ease of use: 1 out of 5 1 out of 5
Bill Pay choices: 1 out of 5 1 out of 5
Recommended: Yes
Customer: Yonder
Location: NH
Online Banking since: 2000
Customer since: 2004
Bank of America employee: No
This service saves me a lot of time and money (no stamps).
Bills are paid on time and I don't even have to think about the regular monthly bills like car payment or mortgage. It is all set up and ready to go. With direct deposit, I don't even have to think about getting money into the bank.
Of course, I wouldn't mind if there was more of to go in than out!
1 of 1 people found this review helpful.

Review 14 for BillPay

No other way to pay bills Date: 07/30/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: Cpozz
Location: Tamapa, FL
Online Banking since: 2002
Customer since: 2002
Bank of America employee: No
My mom thanks me every day for getting her set up with BOA bill pay. Paying bills for her used to mean days of envelopes, stamps, papers all over the office, and headaches. Now she is thrilled at how easy it can be. I like not having to send a check and wait for it to clear. It's all pretty instant. And no wasting money on stamps!
1 of 1 people found this review helpful.

Review 15 for BillPay

Fast Bill Pay Date: 07/28/08
Overall rating: 4 out of 5 4 out of 5
Customer benefit: 4 out of 5 4 out of 5
Ease of use: 4 out of 5 4 out of 5
Bill Pay choices: 4 out of 5 4 out of 5
Recommended: Yes
Customer: capsinit

Bank of America employee: No
I like the very small waiting period to effect a Bill Pay or transfer between accounts.

Review 16 for BillPay

Paid Bills Date: 07/27/08
Overall rating: 5 out of 5 5 out of 5
Recommended: Yes
Customer: Sista
Location: Citra Fl.
Online Banking since: 2008
Customer since: 2006
Bank of America employee: No
This service is the best. Paying bills on line saves me so much time. All I have to do is click on the bill and its paid. I do my bills in five minutes rather then two hours. Please take advantage of this service you will be so thankful.

Review 17 for BillPay

Bill Pay Date: 07/24/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: prettywoman1
Location: Arizona
Online Banking since: 2008
Customer since: 2008
Bank of America employee: No
I love bill pay. It is so easy. First I decide whether to pay a person or a company. Then I add the payee put in the amount and the delivery date. It is that simple.

Review 18 for BillPay

Save time. Save money. Date: 07/23/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 4 out of 5 4 out of 5
Recommended: Yes
Customer: Keystone
Location: Chicago
Online Banking since: 2007
Customer since: 2007
Bank of America employee: No
Time is money. With online Bill Pay I save both. No trips to the post office for stamps. No searching for envelopes. Paying bills online takes the hassle out of paying bills.
1 of 1 people found this review helpful.

Review 19 for BillPay

Easier and Quicker than others Date: 07/23/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 5 out of 5 5 out of 5
Recommended: Yes
Customer: AERS
Location: Glenn County, California
Online Banking since: 2000
Customer since: 1980
Bank of America employee: No
I have been a Bill Pay customer at BofA for several years, and use it for both my personal and business (farming) accounts. In my professional life outside the farm, I have used bill paying systems of other banks. Here is what I know:
Without a doubt my payments get to my vendors faster with Bank of America Bill Pay. The time between issuing the bill pay request and payment delivery is up to 3-5 days faster. While some other banks apparently extend their delivery date then offer to "speed it up" for a fee, Bank of America's Bill Pay just gets it there quickly from the get-go without extra fees.
Bank of America Bill Pay is easier to use. Since Bill Pay is an integral part of the main BofA banking site, there are fewer screens and fewer commands before reaching the end of the transaction. It is less confusing and more reliable. There is not a second user name or password to get into Bill Pay and I personally like that since it saves a minute or two and a little bit of my human memory.
Adding and managing vendors (payees) is easy with Bank of America's extensive list of pre-authorized payees.
Other banks I have worked with have a third party contractor offering their bill payment service. Bank of America appears to have put a lot of time and effort into developing their own Bill Pay function and it shows. I have had the unpleasant experience of attempting to track a lost payment with one of the third party providers and it was grueling. I can't compare it to B fo A because I've never had a problem there.
I highly recommend Bill Pay for both personal and business payments.
2 of 2 people found this review helpful.

Review 20 for BillPay

Great for BUSY people Date: 06/19/08
Overall rating: 5 out of 5 5 out of 5
Customer benefit: 5 out of 5 5 out of 5
Ease of use: 5 out of 5 5 out of 5
Bill Pay choices: 4 out of 5 4 out of 5
Recommended: Yes
Customer: atcha
Location: Texas
Online Banking since: 2007
Customer since: 1985
Bank of America employee: No
I was reluctant to set up bill pay accounts. It's one of the BEST things I could have done. I don't have to spend time writing checks. I don't have to remember to mail bills on my way to work. BILL PAY IS TERRIFIC!!!!!!!!!!!!!!!!!!!!!!!
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