Top Rated Product

Product Reviews

Mortgage

"Select from a range of options for your home buying need, including the new No Fee Mortgage."

Average Customer Rating:

4.3 out of 5

50 of 54 (93%) customers would recommend this product to a friend.

Customer Reviews for Mortgage

BofA mortgage online

Date: 01/22/08

Overall rating:

5 out of 5

Value:		4 out of 5
Application experience:		4 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: regcustomer
Location: Nevada, Missouri Pronounced: (Nuh-vade-uh)
Customer since: 2007
Bank of America employee: No

BofA does a terrific job with their online amenities. I love the fact that I can keep track of practically everything, from our money accounts to our mortgage documents and activity! Bravo!

13 of 25 people found this review helpful.

Review 2 for Mortgage

easy lending company

Date: 01/15/08

Overall rating:

4 out of 5

Value:		4 out of 5
Application experience:		4 out of 5
Closing experience:		3 out of 5

Recommended: Yes

Customer: bisono
Location: miami beach, fl
Customer since: 2003
Bank of America employee: No

Great service, just at the end i had a delay in paperwork closing.

4 of 10 people found this review helpful.

Review 3 for Mortgage

Not good

Date: 01/13/08

Overall rating:

2 out of 5

Value:		3 out of 5
Application experience:		4 out of 5
Closing experience:		1 out of 5

Recommended: No

Customer: gety
Location: Hurst, TX
Customer since: 1998
Bank of America employee: No

It was down hill after the aplication was taken.
Everyone droped the ball. No one called when they said they would. When they didi call me it was at home during the day, even thought it was noted in my file to call me on my cell because I WORK.

37 of 42 people found this review helpful.

Review 4 for Mortgage

Best Mortgage Information at your fingertips

Date: 01/04/08

Overall rating:

5 out of 5

Recommended: Yes

Customer: Mercado
Location: Austin Texas
Customer since: 1969
Bank of America employee: No

I have both a 1st and 2nd Mortgage with Bank
Of America. I have also been an online banking
customer since online banking began because I
like the convenience of doing everything from my
Computer, whether at home or on the road.
The mortgage information available is excellent.
Inquire about a mortgage payment , amortization
schedule, taxes paid, due.
mortgage account details You'll be able to:
Set up and manage mortgage alerts,
View two years of activity, Request loan documents,
View escrow, tax and interest information.
I give BOA and their mortgage service an
excellent rating.

10 of 11 people found this review helpful.

Review 5 for Mortgage

Streamlined all the way to closing.....

Date: 01/03/08

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: timecrunch
Location: Houston, TX
Customer since: 1990
Bank of America employee: No

Bank of America now has my 5th mortgage - as a busy real estate professional, it's important to rely on a single point of contact to process everything efficiently. My personal and professional experience with the mortgage lending group has been outstanding. I highly recommend BofA to anyone wanting a no-nonsense, no-surprises loan and closing!

2 of 2 people found this review helpful.

Review 6 for Mortgage

A NEW MORTGAGE CONCEPT

Date: 12/31/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		4 out of 5
Closing experience:		4 out of 5

Recommended: Yes

Customer: azgalnow
Location: Kingman, AZ
Customer since: 2006
Bank of America employee: No

My husband and I recently needed to sell one home in Kingman, AZ prior to buying the one we really wanted. We, of course, were planning to go with the same mortgage lender we had used to buy the first home.
Our dear neighbor, thank goodness, had other plans for us. My husband ran into her one day and the first thing she asked us was "Have you sold your home and do you have to pay closing costs with your new loan?" He informed her that the answer to both was yes and that is how we found out about the new loan from B of A with no closing costs, commission or pmi.
The bottom line is we were able to close quickly, had a positive experience with the mortgage application process and more importantly, were able to save several thousand dollars!!! If it wasn't for one of your employees living near us we would never have know about this wonderful loan product..
I am pleased to share the wonderful experience we had getting the new loan with those who are in the process of financing a home. Hopefully they will find out about it before they go with a conventional lender and pay closing costs.

2 of 3 people found this review helpful.

Review 7 for Mortgage

Great experience

Date: 12/27/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: tigobic
Location: Decatur, GA
Customer since: 2002
Bank of America employee: No

The whole process was rather simple. I went to closing on time. Everything was great.

Review 8 for Mortgage

Extremely Easy and Straight Forward

Date: 12/21/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: Dlinz13
Location: Olathe, KS
Customer since: 1989
Bank of America employee: No

I really like the feature that allows my family to setup the mortgage payment for the same time each month.

Review 9 for Mortgage

This is the best thing since slice bread!

Date: 12/16/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: Morgan
Location: Raleigh, NC
Customer since: 2005
Bank of America employee: No

I love the fact I can transfer funds, pay bills (Anywhere and anytime), contact an agent by email, view my mortgage detailed statement; its wonderful!

1 of 1 people found this review helpful.

Review 10 for Mortgage

careerwoman

Date: 12/13/07

Overall rating:

4 out of 5

Value:		4 out of 5
Application experience:		4 out of 5
Closing experience:		4 out of 5

Recommended: Yes

Customer: careerwoman
Location: milton-freewater, OR
Customer since: 2001
Bank of America employee: No

The local branch facilitated the process, which made the process more efficient. There was some confusion with underwriters and miscommunication, but overall the fees were upfront and accessible online. The local branch truly completed the transaction with ease. It helps to have a good credit score and history, which also expedited the process. I did some comparison shopping, but got the best deal with Bank of America. I look forward to expanding my portfolio. Thank you.

Review 11 for Mortgage

Lost documents and not my responsibility

Date: 12/12/07

Overall rating:

1 out of 5

Value:		1 out of 5
Application experience:		1 out of 5
Closing experience:		5 out of 5

Recommended: No

Customer: 20071
Location: Brandon, Florida
Customer since: Prior to 1967
Bank of America employee: No

On at least eight ocassions I had to re-fax documents for a home loan. The loan officer was a total joke, as I would call and asked if they received the documents and I would be told no. Each fax had a confirmation sheet with a date and time that indicated the fax was received and I was told to re-fax the documents. I had the local bank officer send them Fedx and the loan processing center signed for the documents and I was still told that they had not received them. Bank America needs to examine their procedures and take correct actions as it is time consumming and costly to have to repeat sending documents that end up no telling where. When questioned the loan officer at the processing center said it was not their responsibility to pick up the documents from the fax as they have someone else that does it for them. The whole process was like a bad dream, each person spoken with pointed the finger at some one else for the failure to account for the documents faxed to process this loan. From start to finish it took over 100 days, and I almost lost the property because the seller could not understand Bank of America's failure to process the loan in a timely manner. The whole process needs to be reviewed, and the individuals held accountable for timely processing of loans. Some individuals in the process are totally inept and represent the bank in a poor manner and were just p[lain rude. If all B. A. employees were like the Regional Manager; who was the final individual that was contacted to get the loan processed, what an outstanding group B.A. would have. Two final words, NEVER AGAIN.

32 of 34 people found this review helpful.

Review 12 for Mortgage

Outstanding Mortgage

Date: 12/05/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: Daniel
Location: Easley, SC
Customer since: 2001
Bank of America employee: No

Our mortgage application could not have been any easier. Bank of America representatives were always available to help and very kind. We were able to complete the process from qualifying to closing in two weeks!

Review 13 for Mortgage

Easy as 123

Date: 12/03/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: Anonymous
Location: Atlanta, GA
Customer since: 2006
Bank of America employee: No

Obtaining a mortgage with Bank of America was a breeze! I was very nervous when purchasing my first home, but thanks to the staff at Bank of America they made me feel very comfty! Thanks BOA!

Review 14 for Mortgage

Refinancing experience

Date: 11/30/07

Overall rating:

3 out of 5

Value:		3 out of 5
Application experience:		3 out of 5
Closing experience:		3 out of 5

Recommended: Yes

Customer: Monette
Location: Baltimore, Maryland
Customer since: 2004
Bank of America employee: No

It could have been better but we encountered some problems with the appraisal so our application was turned down the first time. At the time of the first appraisal, our house was undergoing some major renovations so the house was in total disarray and much to our surprise the appraiser gave a much lower appraisal. Don't we get credit for doing major improvements that increases the value of our property? But we persevere and requested another appraisal. This time the appraiser considered those improvements that we made on the house and finally the property was appraised fairly. The only thing we regret is that we did not get the lower rate of 5.875 that was offered to us during the time of our first appraisal instead we got a much higher rate of 6.625 and paid more also in terms of points. Before we only had to pay like a quarter of a point but we ended up paying an entire point. All of this translated to us paying more in closing and incurring a bigger debt by $50,000 due to the increase in rates. In closing a loan or other financial deals time is of the essence. Our loan application got approved when the rates were considerably higher unfortunately. We have been a customer of Bank of America for several years now and we really want to keep doing our financial concerns all in one place but this experience did not help too much along this lines. In spite of this, we are still totally hooked with Bank of America because the bank has a lot of other good things going for its customers. One of which is online banking. Thanks for the chance to voice out my concerns as a customer. Go Bank of America!

1 of 1 people found this review helpful.

Review 15 for Mortgage

EXCELLENT EXPERIENCE

Date: 11/29/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: Kath
Location: Atlanta, GA
Customer since: 2006
Bank of America employee: No

Wonderful, it has been an excellent experince dealing with Bank of America. I wish everything else could be this easy and professional.

1 of 2 people found this review helpful.

Review 16 for Mortgage

User Friendly

Date: 11/28/07

Overall rating:

4 out of 5

Value:		5 out of 5
Application experience:		3 out of 5
Closing experience:		4 out of 5

Recommended: Yes

Customer: summer06
Location: Homosassa, Florida
Customer since: 2005

I am most greatful to Bank of America for providing a mortgage loan for me. The process was pretty painless but my only concern was that all the paperwork and contacts were not locally handled. The communication process spanning many states from Florida to Texas was disconcerting and oftentimes uncomfortable.

Review 17 for Mortgage

What I never thought possible

Date: 11/25/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: electrician951
Location: Riverside, CA
Customer since: 2006
Bank of America employee: No

The opportunity given to me by Bank of America was a total suprise. I am 22 and own a very nice home thanks to B of A. I couldn't be happier with my loan and the service is exceptional.

Review 18 for Mortgage

Top service

Date: 11/21/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: buttercup
Location: New Port Richey, Fl
Customer since: 1997
Bank of America employee: No

When I refied It was smooth sailing. But I have come to expect this with BOA(Bank Of America). They have been good to me over the years.

Review 19 for Mortgage

Love being a bank of America Mortgage customer

Date: 11/19/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: jchurch
Location: Tampa, FL
Customer since: 2005
Bank of America employee: No

I love my mortgage with Bank of America. I got into a great program, its easy to manage and view my account information online and their customer service is unbeatable. I highly recommend this bank for their mortgage programs. Check out their other programs too, they are a fantastic bank.

Review 20 for Mortgage

Bank of America number one in my book

Date: 11/19/07

Overall rating:

5 out of 5

Value:		5 out of 5
Application experience:		5 out of 5
Closing experience:		5 out of 5

Recommended: Yes

Customer: jre34
Location: Chicago, IL
Customer since: 2002
Bank of America employee: No

I have had nothing but great experiences in my dealings with Bank of America. I have several opportunities to refinance my mortgage but have no desire to change lenders. Customer service is fantastic and the ease of the website make them a great lender for a first time purchaser to an experienced hosue flipper, the service is top notch.

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